Refund policy

Refund Policy

At Tidy Design, every order is made to order — produced specifically for you when you place it. Because of this, we're unable to accept returns or exchanges for change of mind, incorrect size selection, or if you simply change your mind after purchase.

Please use the Size Guide on each product page before ordering to make sure you get the right fit.

Damaged, Defective or Incorrect Items

We stand behind everything we sell. If your item arrives damaged, defective, or if you've received the wrong item, we'll make it right.

You must contact us within 5 days of delivery with:

• Your order number
• A clear photo of the issue

Your preferred resolution — a full refund or a replacement. Once we've reviewed and confirmed the issue, we'll process your chosen resolution promptly.

You won't be required to return the item. 

Refunds

Approved refunds are issued to your original payment method within 10 business days. If more than 10 business days have passed since approval, contact us at sales@tidydesign.shop. 

Sale Items

Sale items follow the same policy. If a sale item arrives faulty or incorrect, contact us within 5 days with photo evidence and we'll sort it. 

Australian Consumer Law

This policy operates in accordance with the Australian Consumer Law. Nothing here limits or excludes any rights or guarantees you're entitled to by law.

Questions? Email us at [sales@tidydesign.shop](mailto:sales@tidydesign.shop) — we're here to help.